Astounding Surroundings

Ordering and Payment

We aim to process orders within 2-3 days. However, where specified some of our items are made to order and may require up to 4 weeks subject to availability of stock. In the event of an item being out of stock we will contact you immediately to give you the option of an alternative delivery date or product. When ordering we would ask you to provide us with a contact telephone number. This will help us should we have any questions relating to your order and also so that we can provide it to our courier service who will be delivering your parcel.

Please note that all courier deliveries require a signature upon arrival.  Should you require next day delivery for any items or orders placed please telephone us to ensure that this is possible before placing your order.

We make every effort to ensure that the goods you order are as seen on our web site. However, some items made to order may vary slightly and we reserve the right to add an alternative material of equal quality.

All payments made via the internet are processed by Paypal. This offers security and protection.

Should you prefer you can choose to pay by for your goods by cheque. If you choose this option at the Checkout you will receive a confirmation email upon placing your order, and updates when we receive your cheque and despatch your goods. Please make cheques payable to Astounding Surroundings and send to:

Please write your cheque guarantee number and order number (found in the confirmation email) on the back of the cheque - your goods will be despatched as soon as your payment has cleared.

Deliveries

All deliveries will require a signature. When your delivery arrives we ask that you ensure that the item received is not damaged in any way. If the item received is damaged in any way you will need to note the delivery note accordingly so that we can process a claim. If you discover that the item is damaged after signing for the goods without noting the delivery note we regret that we cannot offer a refund.

When ordering your goods please specify an address where someone will be to in to take receipt of the delivery. As stated above when ordering we would ask you to provide us with a contact telephone number so that we can provide our courier service with the details should they need to contact you when delivering your parcel. In most cases we can arrange to deliver items directly to your place of work if this is more convenient for you. If the courier or mail service we choose are unable to deliver a charge may be incurred for re-delivery.